The powerful pull of a home number

01 July 2021

As an industry, we have solved many problems for our customers and created some amazing technology that we can offer them, from the device hardware, the app software or the network infrastructure.

However, now is the time for us to work harder to tap into their emotional needs with solutions such as a digital MVNO we can both connect people and help them to maintain their emotional connections.

As a species we like to move, to travel and to explore new opportunities. Most cultures celebrate the intrepid explorer and most families have a member that got ‘out’. For some, travel is a luxury that is afforded to them, while for others they travel to find new employment or lifestyle opportunities elsewhere, as a necessity.

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Five ways MNOs can use digital sales to boost revenue

11 May 2021

With an eye toward improving customer experience and engagement it has been part and parcel of the digital transformation taking place in mobile networks around the world. It’s all being driven by increased competition – especially from over-the-top (OTT) players – and massive investments for network rollouts meaning that mobile network operators (MNOs) are feeling the pressure to boost revenue per user (ARPU), while also reducing churn.

At a time when the global economy has been weakened and strained, Covid-19 has forced MNOs to scale up to meet the unprecedented demand for connectivity. Moreover, the pandemic has forced MNOs to close physical stores and reduce call-centre capacity.

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Introducing the critical comms column

11 May 2021

Mladen Vratonjic, chair, The Critical Communications Association (TCCA)

Mladen Vratonjic, chair, The Critical Communications Association (TCCA)

How would you define critical communications? There are many instances where needing to communicate is important. But truly mission critical communications can mean the difference between life or death. 

This is the first in a series of articles where we will take a look at the critical communications landscape around the world, how it is evolving to meet the changing needs of the end-users, and the huge amount of work that goes on behind the scenes – largely carried out by volunteers – to ensure that critical communications networks are robust, reliable, resilient and secure. It is those networks that support, amongst others, our first responders - the police, medical and fire and rescue services that we rely on to help us in a crisis and keep us safe.

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The silver lining of combating mobile fraud

11 May 2021

A lot is happening in mobile in southern Asia’s mobile ecosystem: the e-commerce market is growing, the digital divide is still all too present, and an invisible menace is lingering.

Southern Asia has huge potential in the mobile payment market. By 2025, the overall e-commerce market in southeast Asia is expected to reach US$300bn according to the e-Conomy SEA 2020 report by Google. This is the result of an increasing number of overall internet users, with 70% of the SEA population online, and a high mobile internet penetration rate.

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